Privacy policy

Last updated: November 12, 2026

Scope of this Policy

This Privacy Policy applies to:

• Himalayan Berry and our affiliates (“Himalayan Berry,” “we,” “us,” “our”).
• Himalayan Berry’s online properties, including our websites, mobile applications, and social media pages or handles (“Sites”).

This Policy governs your interactions with us through our Sites. It does not apply to third-party websites, mobile applications, or services that may link to or from our Sites. Please review the privacy policies on those platforms directly to understand their practices.

Information We Collect

We collect information from you directly, from the devices you use to interact with us, and from third parties. This includes:

• Personal Information: Such as your name, email address, postal address, phone number, payment information, and any other information you provide directly through our Sites.
• Device and Usage Information: Information about your device and how you interact with our Sites, including IP address, browser type, operating system, referring URLs, and pages visited.

How We Use Your Information

We use your information to:

• Provide, maintain, and improve our products and services.
• Process transactions and fulfill orders.
• Communicate with you, including responding to inquiries and sending promotional materials (with your consent).
• Analyze usage of our Sites to enhance user experience.
• Comply with legal obligations and protect our rights.

Sharing Your Information

We may share your information with:

• Service Providers: Third-party vendors who assist us in operating our Sites, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
• Legal Requirements: When required by law or to protect our rights and safety or the rights and safety of others.

We do not sell your personal information to third parties.

Emails we send

• Order emails. When you order, we email your receipt, delivery updates and, if you leave checkout before paying, a reminder about your order. We use the email you give at checkout for this.
• Marketing emails, only with your consent. You agree to these by signing up for the welcome code or by ticking "Email me recipes and the odd offer" at checkout. The box is never ticked for you. Marketing emails include recipes, news and offers, and a reminder if you leave checkout before paying.
• Withdrawing consent. Every marketing email has an unsubscribe link. You can also email contact@himalayanberry.in. Either way, we stop marketing emails promptly. Unsubscribing doesn't affect your order emails.
• Who sends them. We use Brevo (Sendinblue SAS) to store your email and send our emails. Brevo processes this data for us only, on servers in the European Union.
• What we keep. Your email, name, the products you ordered, order dates and totals, and whether you opened or clicked our emails. We use this to time our emails, for example a reminder when you might be running low.

Cookies and Tracking Technologies

Our Sites use cookies and similar technologies to keep your cart, measure visits and see which of our ads work:

• Google Analytics counts visits, the pages you view, what you add to your cart and completed orders. Google gets no name, email or phone number from us.
• Meta (Facebook and Instagram) pixel and Conversions API tell Meta when someone who saw our ads visits, adds to cart, signs up or orders. When you sign up or order, we also send Meta your email, phone number, name, city, state and PIN code, scrambled (hashed) first, so Meta can match the order to its users without seeing the details in plain text. Meta does not get your street address.
• LinkedIn Insight Tag counts visits from LinkedIn.

These tell us which ads lead to orders, so we spend less on ads that don't work. You can block them by refusing cookies in your browser or using an ad blocker; the shop still works. You can also adjust ad tracking in your Facebook, Instagram and Google ad settings.

Your Choices

You may:

• Opt-out of receiving promotional communications by following the unsubscribe instructions in those communications.
• Access, correct, or delete your personal information by contacting us directly.

Security

We implement reasonable security measures to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure.

International Transfers

Our website runs on Cloudflare's global network, payments are handled by Razorpay in India, our email provider Brevo stores data in the European Union, and Google, Meta and LinkedIn process the analytics and ad data described above, mostly in the United States. Your information may be processed in these places so we can run the shop and send your emails.

Children’s Privacy

Our Sites are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our Sites. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, want a copy of your data, or want it corrected or deleted, contact us at contact@himalayanberry.in. That address is also where to raise a complaint about how we handle your data; we'll reply within 7 days.

Himalayan Berry